Technical Support

Welcome to the technical support section

Stuck on an install or encountered a problem you can't fix? Not to worry, our technical support team is here to help.

To ensure that we are able to help in an efficient manner when calling in, please have the model and serial number ready. This will enable us to find out the specific details of the unit and provide any suitable assistance regarding that unit. Please note, we are only able to provide support for products purchased directly from ourselves, for products that were not purchased from ourselves the first line of support should be the company that you purchased the equipment from.

To ensure we continue to give the very best technical support and customer service ALL calls are recorded for the purpose of training and quality control.

Alternatively, for non-urgent queries, you can email our technical department at: technical@luxritesecurity.com