There may be times when you may require remote assistance. One of our technicians will be able to log into a PC or laptop and view or change any configurations without having to be physically on-site. This enables the technician to see what you are seeing on the cameras and would enable them to assist in troubleshooting the issue you are facing. Due to the nature of compatibility of products, our technicians may not be able to offer support if the products in question were not purchased from Luxrite Ltd.
Alternatively, for non-urgent queries, you can email our technical department at: firstname.lastname@example.org
Please download ‘Real VNC’ using the link below, before contacting our technical team, as this enables the technician to see what you are seeing and enables them to assist in troubleshooting the issue you are experiencing.